merryph23 Privacy Policy

1. Introduction

1.1 merryph23 ("merryph23," "we," "us," "our") is committed to protecting the privacy and personal data of all users ("Player," "User," "you") who access and use the merryph23 website, mobile platform, games, betting markets, and all related services (collectively, the "Platform").

1.2 This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you regarding your personal data.

1.3 This Privacy Policy applies to all personal data processed by merryph23 in connection with your use of the Platform, whether you are a registered account holder or a visitor browsing the site without an account.

1.4 By accessing or using the merryph23 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, you must not use the Platform.

1.5 This Privacy Policy should be read alongside the merryph23 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

2.1 Registration Data. When you create a merryph23 account, we collect information including your full legal name, date of birth, nationality, residential address, email address, and mobile number.

2.2 Identity Verification Data. To comply with our Know Your Customer (KYC) obligations under Philippine regulations, we collect copies of government-issued identification documents such as a passport, driver's license, SSS ID, PhilSys National ID, or other valid Philippine government-issued ID.

2.3 Financial Data. We collect information necessary to process deposits and withdrawals, including GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, and other Philippine banks), and transaction history.

2.4 Gaming Activity Data. We collect records of your gaming and betting activity on the merryph23 Platform, including games played, bets placed, amounts wagered, winnings, and session durations.

2.5 Technical Data. We automatically collect technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, and unique device identifiers.

2.6 Usage Data. We collect information about how you interact with the merryph23 Platform, including pages visited, features used, links clicked, and time spent on the Platform.

2.7 Communications Data. We retain records of communications between you and the merryph23 support team, including live chat transcripts and email correspondence.

2.8 Responsible Gaming Data. Where you use merryph23's responsible gaming tools — such as deposit limits, self-exclusion, or cooling-off periods — we record and store this information to ensure your preferences are honored across all sessions and devices.

3. How We Collect Your Data

3.1 Directly from You. Most personal data is collected directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or use responsible gaming tools.

3.2 Automatically. Technical and usage data is collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access the merryph23 Platform.

3.3 From Third Parties. We may receive personal data from third-party identity verification providers, payment processors (such as GCash and PayMaya), and fraud prevention services to supplement the information you provide directly.

3.4 From Regulatory Bodies. In certain circumstances, we may receive information from Philippine regulatory authorities in connection with our compliance obligations.

4. How We Use Your Personal Data

4.1 merryph23 uses your personal data for the following purposes:

• Account Management — to create, maintain, and administer your merryph23 account;
• Identity Verification — to verify your identity and age (21+) in compliance with Philippine gambling regulations;
• Transaction Processing — to process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods;
• Service Delivery — to provide access to games, betting markets, promotions, and all other merryph23 Platform features;
• Customer Support — to respond to your inquiries, resolve disputes, and provide technical assistance;
• Regulatory Compliance — to fulfill our obligations under applicable Philippine laws and regulations, including anti-money laundering (AML) requirements;
• Fraud Prevention — to detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct;
• Responsible Gaming — to enforce responsible gaming limits, self-exclusion requests, and cooling-off periods you have set;
• Marketing Communications — to send you promotional offers, bonuses, and platform updates, where you have consented to receive such communications;
• Platform Improvement — to analyze usage patterns and improve the merryph23 Platform's features, performance, and user experience.

4.2 merryph23 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise required by law.

5. Legal Basis for Processing

5.1 merryph23 processes your personal data on the following legal bases:

• Contractual Necessity — processing is necessary to perform the contract between you and merryph23 (i.e., the Terms & Conditions), including account management and transaction processing;
• Legal Obligation — processing is necessary to comply with applicable Philippine laws and regulations, including KYC, AML, and responsible gaming requirements;
• Legitimate Interests — processing is necessary for merryph23's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent — where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences.

6. Data Sharing & Disclosure

6.1 merryph23 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

6.2 We may share your personal data with the following categories of recipients:

• Payment Processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your transactions;
• Identity Verification Providers — third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Game Providers — licensed game software providers whose games are available on the merryph23 Platform, to the extent necessary to deliver the gaming service;
• Regulatory Authorities — Philippine government agencies and regulatory bodies, including PAGCOR, where disclosure is required by law or regulation;
• Law Enforcement — law enforcement agencies, courts, or other public authorities where disclosure is required by applicable law or a valid legal order;
• Professional Advisors — lawyers, accountants, auditors, and other professional advisors engaged by merryph23, subject to confidentiality obligations.

6.3 All third parties with whom merryph23 shares personal data are required to process that data in accordance with applicable data protection laws and merryph23's data processing requirements.

7. Cookies & Tracking Technologies

7.1 The merryph23 Platform uses cookies and similar tracking technologies to enhance your experience, analyze Platform usage, and support security functions.

7.2 The following types of cookies are used on the merryph23 Platform:

• Essential Cookies — necessary for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytical Cookies — used to collect aggregated, anonymized data about how users interact with the Platform, helping us improve performance and usability.
• Functional Cookies — used to remember your preferences, such as language settings and responsible gaming limits.
• Security Cookies — used to detect and prevent fraudulent activity and unauthorized access.

7.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the merryph23 Platform.

8. Data Retention

8.1 merryph23 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine laws and regulations, including AML record-keeping requirements.

8.2 In general, merryph23 retains account and transaction records for a minimum of five (5) years following account closure, unless a longer retention period is required by law.

8.3 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, merryph23 will securely delete or anonymize that data.

9. Data Security

9.1 merryph23 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

9.2 Security measures employed by merryph23 include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the merryph23 Platform;
• Encrypted storage of sensitive personal and financial data;
• Access controls limiting personal data access to authorized personnel only;
• Regular security assessments and vulnerability testing;
• Two-factor authentication options for account access.

9.3 While merryph23 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your merryph23 login credentials.

9.4 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, merryph23 will notify you and the relevant Philippine regulatory authorities in accordance with applicable law.

10. Your Data Rights

10.1 Subject to applicable Philippine law, you have the following rights in relation to your personal data held by merryph23:

• Right of Access — you may request a copy of the personal data merryph23 holds about you;
• Right to Rectification — you may request correction of inaccurate or incomplete personal data;
• Right to Erasure — you may request deletion of your personal data, subject to merryph23's legal retention obligations;
• Right to Restriction — you may request that merryph23 restrict the processing of your personal data in certain circumstances;
• Right to Data Portability — you may request a copy of your personal data in a structured, machine-readable format;
• Right to Object — you may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, please contact the merryph23 support team via live chat or email. merryph23 will respond to all data rights requests within thirty (30) days of receipt.

10.3 merryph23 may need to verify your identity before processing a data rights request to ensure the security of your personal data.

11. Children's Privacy

11.1 The merryph23 Platform is strictly intended for adults aged 21 years and older. merryph23 does not knowingly collect personal data from persons under the age of 21.

11.2 If merryph23 becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be deleted, and any funds will be returned to the depositing payment method.

11.3 If you believe that a minor has registered an account on the merryph23 Platform, please contact our support team immediately.

12. Third-Party Links

12.1 The merryph23 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the merryph23 Platform and does not cover the privacy practices of any third-party websites.

12.2 merryph23 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

13.1 merryph23 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, merryph23 will provide reasonable notice via the Platform or by email to your registered address.

13.2 The "Last Updated" date at the top of this Privacy Policy reflects the date of the most recent revision. Your continued use of the merryph23 Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes.

13.3 If you do not agree with the revised Privacy Policy, you must cease using the Platform and may request account closure by contacting our support team.

14. Contact Us

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way merryph23 handles your personal data, please contact our Data Privacy team via:

• Live Chat — available 24/7 on the merryph23 Platform, with an average response time of under two minutes;
• Email — support at merryph23.net (plain text — not a clickable link).

14.2 merryph23 aims to acknowledge all privacy-related inquiries within 24 hours and to resolve them within 30 days of receipt.